FAQ

HOW DO I BOOK A TOUR?

Step 1 is choose a package from our packages section. Step 2 is fill out the request form. Step 3 is we will contact you to confirm.


WHAT IS THE BEST TIME TO SNORKEL; MORNING OR AFTERNOON?

It depends! Both morning and afternoon provide a close up and unique experience. First, decide if you are a morning person!


WHAT IS THE RESORT & BEACH PICKUP SCHEDULE FOR YOUR TOURS?

You can check the schedule here. Essentially, we pick up on the beach, at select locations, along Grace Bay. A representative will advise you of your pick up and drop off point, based on your hotel or villa location. If you are renting a car it is easy to navigate our island to a public access pick up location. In addition, there are a number of taxi services that can assist you.


WHAT SHOULD WE BRING?

Wear comfortable clothes and a bathing suit. You will need towels, sunglasses, sandals, reef safe sunblock (no spray please), hat, GoPro, credit card, cash or voucher and a tote to carry it all. Your valuables should be left in your hotel.


IS THERE A BATHROOM ONBOARD?

Yes, we do have a bathroom. It’s not fancy, but it gets the job done.


DO YOU HAVE FLOATATION DEVICES ON BOARD?

Yes, for your comfort and safety, we offer snorkel vests (highly recommended) and life vests.


SHOULD I BRING SUNBLOCK?

Sunblock should be worn every day ;-)

We prefer you to use an Eco-Friendly / Reef Safe sunblock, which can be easily purchased on Amazon or your favorite online retailer prior to your arrival.


IS SWIMMING AN ESSENTIAL SKILL FOR SNORKELING?

You don’t have to be a strong swimmer, but it’s better if you can swim or know the basics of swimming. We offer snorkel vests which will give you enough buoyancy that you will not sink involuntarily.


DO YOU PROVIDE PRESCRIPTION MASKS?

No, we do not offer prescription masks, but if you own one you are welcome to bring it.


CAN I WEAR CONTACTS?

Absolutely. However, it is possible for water to get into the mask while snorkeling. Best to change lenses after a swim.


DO I HAVE TO SNORKEL?

No! Some of our guests don’t snorkel at all. They are on the boat enjoying the day with family and friends. Some may hop in the water with a snorkel vest and stay close to the boat.


I’M A VEGETARIAN ARE YOU ABLE TO ACCOMMODATE ME?

We offer vegetarian sandwiches for our vegan friendly guests.

For Private charters, we accommodate vegan and gluten free guests. Please discuss this with our reservation specialist. A 5-7 day window will allow us to properly prepare a menu for you. You are always welcome to bring something extra if you do not wish to eat the lunch provided.


CAN I BRING OUR OWN ALCOHOL?

We DO NOT allow guests to bring alcohol onboard. Our rates include complimentary Turks Head beer and our delicious rum punch. We provide non-alcoholic beverages as well, Coke, Diet Coke, Sprite, fruit juice and bottled water.


ARE PETS ALLOWED?

We don’t allow pets onboard, no matter how cute they are!


WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We prefer Visa, Master Card or cash. American Express is welcome.
NOTE: Valid credit card information is required to secure a reservation.


IF IT RAINS, WILL THE TOUR BE CANCELLED?

Turks and Caicos is a tropical island and weather conditions can vary widely. It can be windy, raining and stormy by your hotel or villa and sunny with blue skies all around the island.

Tropical weather is infamous for quickly passing rain showers and varied weather conditions; because of this our Captains are typically put in the position of addressing weather concerns on the day of the cruise. Most times, rain showers are followed by beautiful sunshine and perfect weather conditions.

Unless contacted by a representative, the tour will run as scheduled. In the event that we do cancel a tour due to inclement weather or sea conditions, a representative will contact you to reschedule.


WHAT IS YOUR CANCELLATION POLICY?

Reservations are confirmed upon receipt of your credit card information.

Cancellations made within 48 hours of your scheduled adventure will be charged a 50% cancellation fee. Cancellations made within 24 hours of your scheduled adventure will be charged a 100% cancellation fee. No-Shows will be charged 100%.

If we cancel due to inclement weather conditions, your cancellation policy will be nullified. We will try our best to reschedule your excursion. If you were charged prior to our office cancelling your tour, please allow up to 72 hours for us to sort through the mess the rain out has caused!


WHAT HAPPENS IF I ARRIVE LATE?

Then you miss the boat and will be charged in full according to our cancellation policy.


WHERE CAN I GET COFFEE? (WE'RE ASKED THIS QUESTION ALL THE TIME!)

Staff favorites, in no particular order:
Lemon 2 Go, Turkberry, Caicos Bakery, Shay Cafe. Likewise stop by Turks Island Coffee Roaster, pick up a bag to enjoy in your room or villa. Don't forget to take a bag home to savor the local taste of the island.


DO ALL THE CATAMARANS HAVE A SLIDE & DIVING BOARD?

Yes all of our catamarans come equipped with a slide and diving board. You will see one photo on our website of a catamaran that does not have a slide. It's our very first child and we love looking at her!!


WHEN IS LOBSTER SEASON?

Lobster season in from August 1st through March 31st. During lobster season we try our best to add it to our menu.


TIP 1 LOOK, BUT PLEASE DON’T TOUCH

Curiosity kills the coral. Be careful not to touch, kick or stand on the coral as they are extremely diverse and important ecosystems. They provide protection and shelter for many species and protect the coastline from strong currents, waves and hurricanes. A little marine etiquette goes a long way in preventing damage to these amazing resources.


TIP 2 KNOW YOUR LIMITS

If you’re traveling with an experienced snorkeler, don’t feel pressured to go beyond your comfort zone.


TIP 3 HAVE FUN!

There is nothing quite like snorkeling, so if you get the opportunity, don’t miss out. There is so much to see lying just under the surface.