HOW DO I BOOK A TOUR?
1. Select your desired tour from the tour dropdown menu.
2. Choose your preferred date and time from the live availability calendar.
3. Enter your information and complete checkout.
Once completed, your tour is officially booked and you will receive a confirmation email.
DO ALL THE CATAMARANS HAVE A SLIDE & DIVING BOARD?
Yes! All of our catamarans come equipped with a perfectly positioned slide and diving board.
WHAT IS THE BEST TIME TO SNORKEL; MORNING OR AFTERNOON?
There is no guaranteed “best” time of day for snorkeling. Conditions can vary daily based on weather, wind, and sea state. Both morning and afternoon trips can offer excellent snorkeling, and our captains select snorkeling locations in real time based on the day’s conditions to provide the best experience possible.
WHAT IS THE RESORT & BEACH PICKUP SCHEDULE FOR YOUR TOURS?
We pick up on the beach by boat at select locations along Grace Bay Beach. Based on your hotel or villa location, your booking confirmation will provide the closest beach access for you. If you are renting a car it is easy to navigate our island to a public access pick up location. In addition, there are a number of taxi services that can assist you.
WHAT SHOULD WE BRING?
Wear comfortable clothes and a bathing suit. You will need towels, sunglasses, sandals, reef safe sunblock (no spray please), hat, GoPro, credit card, cash or voucher and a tote to carry it all. Your valuables should be left in your hotel.
IS THERE A BATHROOM ONBOARD?
Yes, we have a bathroom on all of our vessels. It’s not fancy, but it gets the job done.
DO YOU HAVE FLOATATION DEVICES ON BOARD?
Yes, for your comfort and safety, we offer snorkel vests (highly recommended) and life vests.
SHOULD I BRING SUNBLOCK?
ABSOLUTELY!! Sun burn on vacation is not fun. We prefer you to use an Eco-Friendly / Reef Safe sunblock, which can be easily purchased prior to your arrival. We also offer small sized Reef Safe sunblock at our storefront.
IS SWIMMING AN ESSENTIAL SKILL FOR SNORKELING?
You don’t have to be a strong swimmer, but it’s better if you can swim or know the basics of swimming. We offer snorkel vests which will give you enough buoyancy that you will not sink involuntarily.
DO YOU PROVIDE PRESCRIPTION MASKS?
No, we do not offer prescription masks, but if you own one you are welcome to bring it.
CAN I WEAR CONTACTS?
Absolutely. However, it is possible for water to get into the mask while snorkeling. Best to change lenses after a swim.
DO I HAVE TO SNORKEL?
No! Some of our guests don’t snorkel at all. Feel free to use the rooftop lounge during the snorkel segment.
WHAT DIETARY RESTRICTIONS CAN YOU ACCOMODATE?
We are able to accommodate most common dietary restrictions when notified in advance, including vegetarian, vegan, gluten-free, and food allergies. Please include any dietary needs at the time of booking so our team can prepare accordingly.
CAN WE BRING OUR OWN ALCOHOL?
Guests on GROUP tours are NOT PERMITTED to bring their own alcohol. As these are shared experiences, we prioritize safety and consideration for all guests on board.
Guests on PRIVATE tours are welcome to bring their own alcohol; however, red wine is not permitted.
ARE PETS ALLOWED?
We don’t allow pets onboard, no matter how cute they are!
IF IT RAINS, WILL THE TOUR BE CANCELLED?
Turks and Caicos is a tropical destination, and weather conditions can vary across the island. It is common to experience rain or wind in one area while other parts of the island have clear skies and sunshine.
Brief rain showers are typical in tropical climates and often pass quickly. Because of this, weather-related decisions are usually made by our captains on the day of the tour based on current sea and safety conditions.
Unless you are contacted by a representative, your tour will run as scheduled. If a tour must be canceled due to unsafe weather or sea conditions, a member of our team will reach out to reschedule based on your stay and our availability.
WHAT IS YOUR CANCELLATION POLICY?
Our standard cancellation policy is 24 hours prior to your scheduled tour.
For full-day BBQ trips, the cancellation policy is 48 hours.
For any booking secured with a deposit fee, the cancellation policy is also 48 hours.
WHAT HAPPENS IF I ARRIVE LATE?
Group tours: If you arrive late, you may miss the boat and will not be eligible for a refund, as the tour must stay on schedule for other guests.
Private tours: Arriving late will simply reduce your own tour time, as the schedule is reserved exclusively for you.
WHERE CAN I GET COFFEE? (WE'RE ASKED THIS QUESTION ALL THE TIME!)
Staff favorites, in no particular order:
Lemon 2 Go, Turkberry, Caicos Bakery, Shay Cafe. Likewise stop by Turks Island Coffee Roaster, pick up a bag to enjoy in your room or villa. Don't forget to take a bag home to savor the local taste of the island.
WHEN IS LOBSTER SEASON?
Lobster season in from August 1st through March 31st. During lobster season we try our best to add it to our menu for full-day trips.
LOOK, BUT PLEASE DON’T TOUCH
Curiosity kills the coral. Be careful not to touch, kick or stand on the coral as they are extremely diverse and important ecosystems. They provide protection and shelter for many species and protect the coastline from strong currents, waves and hurricanes. A little marine etiquette goes a long way in preventing damage to these amazing resources.
KNOW YOUR LIMITS
If you’re traveling with an experienced snorkeler, don’t feel pressured to go beyond your comfort zone.
HAVE FUN!
There is nothing quite like snorkeling, so if you get the opportunity, don’t miss out. There is so much to see lying just under the surface.