HOW DO I BOOK A TOUR?
Step 1; Use the tour dropdown box to select a tour. Step 2; Fill out the request form. Step 3; We will contact you to confirm.
DO ALL THE CATAMARANS HAVE A SLIDE & DIVING BOARD?
Yes! All of our catamarans come equipped with a perfectly positioned slide and diving board.
WHAT IS THE BEST TIME TO SNORKEL; MORNING OR AFTERNOON?
It depends! Both morning and afternoon provide a unique experience.
WHAT IS THE RESORT & BEACH PICKUP SCHEDULE FOR YOUR TOURS?
We pick up on the beach by boat at select locations along Grace Bay Beach. Based on your hotel or villa location, a representative will advise you of your pick up and drop off location. If you are renting a car it is easy to navigate our island to a public access pick up location. In addition, there are a number of taxi services that can assist you.
WHAT SHOULD WE BRING?
Wear comfortable clothes and a bathing suit. You will need towels, sunglasses, sandals, reef safe sunblock (no spray please), hat, GoPro, credit card, cash or voucher and a tote to carry it all. Your valuables should be left in your hotel.
IS THERE A BATHROOM ONBOARD?
Yes, we have a bathroom on all of our vessels. It’s not fancy, but it gets the job done.
DO YOU HAVE FLOATATION DEVICES ON BOARD?
Yes, for your comfort and safety, we offer snorkel vests (highly recommended) and life vests.
SHOULD I BRING SUNBLOCK?
Sunblock should be worn every day ;-)
We prefer you to use an Eco-Friendly / Reef Safe sunblock, which can be easily purchased prior to your arrival. We also offer small sized Reef Safe sunblock at our storefront.
IS SWIMMING AN ESSENTIAL SKILL FOR SNORKELING?
You don’t have to be a strong swimmer, but it’s better if you can swim or know the basics of swimming. We offer snorkel vests which will give you enough buoyancy that you will not sink involuntarily.
DO YOU PROVIDE PRESCRIPTION MASKS?
No, we do not offer prescription masks, but if you own one you are welcome to bring it.
CAN I WEAR CONTACTS?
Absolutely. However, it is possible for water to get into the mask while snorkeling. Best to change lenses after a swim.
DO I HAVE TO SNORKEL?
No! Some of our guests don’t snorkel at all. Feel free to use the rooftop lounge during the snorkel segment.
I’M A VEGETARIAN ARE YOU ABLE TO ACCOMMODATE ME?
We offer vegetarian wraps for our vegan friendly guests.
For Private charters, we accommodate vegan and gluten free guests. Please discuss this with our reservation specialist. A 2-3 day window will allow us to properly prepare a menu for you. You are always welcome to bring something extra if you do not wish to eat the lunch provided.
CAN I BRING OUR OWN ALCOHOL?
We DO NOT allow guests to bring alcohol onboard our group tour. Our rates include complimentary Turks Head beer and our delicious rum punch. We provide non-alcoholic beverages as well, Coke, Diet Coke, Sprite, and bottled water.
ARE PETS ALLOWED?
We don’t allow pets onboard, no matter how cute they are!
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Master Card, Cash and American Express.
NOTE: Valid credit card information is required to secure a reservation.
IF IT RAINS, WILL THE TOUR BE CANCELLED?
Turks and Caicos is a tropical island and weather conditions can vary widely. It can be windy, raining and stormy by your hotel or villa and sunny with blue skies all around the island.
Tropical weather is famous for quick passing rain showers and varied weather conditions; because of this our Captains are typically put in the position of addressing weather concerns on the day of the cruise. Most times, rain showers are followed by beautiful sunshine and perfect weather conditions.
Unless contacted by a representative, the tour will run as scheduled. In the event that we do cancel a tour due to inclement weather or sea conditions, a representative will contact you to reschedule according to your stay and our availability.
WHAT IS YOUR CANCELLATION POLICY?
Reservations are confirmed upon receipt of your credit card information.
Cancellations made within 48 hours of your scheduled adventure will be charged a 50% cancellation fee.
Cancellations made within 24 hours of your scheduled adventure will be charged a 100% cancellation fee.
No-Shows will be charged 100%.
If we cancel due to inclement weather conditions, your cancellation policy will be nullified. We will try our best to reschedule your excursion. If you are using a third party booking platform and were charged prior to our office cancelling your tour, please allow up to 72 hours for us to sort through the mess the rain out has caused!
WHAT HAPPENS IF I ARRIVE LATE?
Then you miss the boat and will be charged in full according to our cancellation policy.
WHERE CAN I GET COFFEE? (WE'RE ASKED THIS QUESTION ALL THE TIME!)
Staff favorites, in no particular order:
Lemon 2 Go, Turkberry, Caicos Bakery, Shay Cafe. Likewise stop by Turks Island Coffee Roaster, pick up a bag to enjoy in your room or villa. Don't forget to take a bag home to savor the local taste of the island.
WHEN IS LOBSTER SEASON?
Lobster season in from August 1st through March 31st. During lobster season we try our best to add it to our menu.
LOOK, BUT PLEASE DON’T TOUCH
Curiosity kills the coral. Be careful not to touch, kick or stand on the coral as they are extremely diverse and important ecosystems. They provide protection and shelter for many species and protect the coastline from strong currents, waves and hurricanes. A little marine etiquette goes a long way in preventing damage to these amazing resources.
KNOW YOUR LIMITS
If you’re traveling with an experienced snorkeler, don’t feel pressured to go beyond your comfort zone.
HAVE FUN!
There is nothing quite like snorkeling, so if you get the opportunity, don’t miss out. There is so much to see lying just under the surface.